Customer Service

 

Size Information ↑ Top

  •  
  • XXS
  • XS
  • S
  • M
  • L
  • XL
  • XXL
  • Australian
  • 6
  • 8
  • 10
  • 12
  • 14
  • 16
  • 18
  • French
  • 32
  • 34
  • 36
  • 38
  • 40
  • 42
  • 44
  • Italian
  • 36
  • 38
  • 40
  • 42
  • 44
  • 46
  • 48
  • Swedish
  • 32
  • 34
  • 36
  • 38
  • 40
  • 42
  • 44
  • UK
  • 6
  • 8
  • 10
  • 12
  • 14
  • 16
  • 18
  • US
  • 0
  • 2
  • 4
  • 6
  • 8
  • 10
  • 12

Shoe Size Chart

  • US
  • 6
  • 6.5
  • 7
  • 7.5
  • 8
  • 8.5
  • 9
  • 9.5
  • 10
  • 10.5
  • 11
  • FR
  • 37
  • 37.5
  • 38
  • 38.5
  • 39
  • 39.5
  • 40
  • 40.5
  • 41
  • 41.5
  • 42
  • IT
  • 36
  • 36.5
  • 37
  • 37.5
  • 38
  • 38.5
  • 39
  • 39.5
  • 40
  • 40.5
  • 41
  • UK
  • 3
  • 3.5
  • 4
  • 4.5
  • 5
  • 5.5
  • 6
  • 6.5
  • 7
  • 7.5
  • 8

Imperial & Metric Conversions

  • Inches
  • 27
  • 33
  • 28
  • 34
  • 29
  • 30
  • 31
  • 26
  • 32
  • Cm
  • 69
  • 84
  • 71
  • 86
  • 74
  • 76
  • 79
  • 66
  • 81
 

Policies ↑ Top

Your Account

If your use of this Site requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you register on this Site, you agree that any information you provide to us will be current, accurate and complete. Rachel Comey will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. As well, you could be held liable for losses incurred by Rachel Comey or another party due to someone else using your account and/or password either with or without your knowledge. You agree to notify Rachel Comey immediately of any unauthorized use of your account and/or password(s), or other breach of security.

Orders And Price

We reserve the right at any time after receipt of your order to accept or decline your order in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. You may not purchase any item from this Site for resale. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account.

We are able to offer price adjustments on merchandise purchased up to 10 days prior to the start date of a sale. The exact style and size of an item must be available for purchase at the time your request is made before any adjustment in price can be approved. Price adjustments will be applied to your account in the form of a store credit, which will be valid for 6 months. Kindly note that we cannot provide price adjustments on items originally purchased on sale.

Shipping

All orders placed Monday thru Friday before 1pm EST will be processed the same day & shipped within 48 hours, pending credit authorization and availability. Orders received after 1pm EST on Friday will be processed the following Monday.

We currently accept Amex, Visa, and Mastercard. Your transaction will be processed once we have confirmed product availability, and received credit authorization. Please note that your order will be shipped only once payment and delivery details have been approved.

All domestic orders are shipped using UPS, insured for the value of goods, with signature required. Express packages are given priority and usually go out within 24 hours. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order. Transit time estimates do not include weekends or holidays.

Sales Tax

Sales tax is applicable only for purchases being shipped to New York State.

Gift Wrapping

Items purchased from Rachel Comey online arrive suitable for gift giving. A gift message is optional upon checkout.

Gift Certificates

Simply choose an amount to purchase, and a gift certificate will be sent via email to the address you provide. Gift Certifcates can be purchased here.

Please note that gift certificates are non- refundable.

Returns

Simply login into your account & select the items you wish to return. You will be provided a Return Authorization number, which must be included in order for your return to be processed. If you do not have an account, email online@rachelcomey.com to request an RA#. Please include the reason for return/ exchange. Kindly note that returns cannot be accepted without a return authorization number.

All merchandise must be unworn, unwashed, and in otherwise perfect condition in order to be considered for return. Shoes should be tried on a carpeted surface, and must be returned in their original, undamaged shoe box. Swimwear will only be accepted if the hygienic strip is intact.

Return approved goods with RA# written on the OUTSIDE of the package to:

Rachel Comey Studio

ATTN: Returns

678 Broadway, 4th Floor

NY, NY 10012

Returns must be shipped or messengered to our studio. Goods must be received within 21 days from the date of purchase. We recommend that you send the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned goods.

Your account will be credited within 5 business days of receipt, less shipping charges.  Please note that it may take up to an additional 10 days for the refund to show up on your account statement, depending on your credit issuer's processing time.

Sale items are eligible for exchange or store credit only.

Sale merchandise reduced 40% or more is considered FINAL SALE, and is not eligible for return or exchange.

Exchanges are subject to availability.

Refused packages will be subject to a $20 restocking fee.

We reserve the right to refuse any return that does not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. For any questions or concerns regarding returns or exchanges, please contact us via email at online@rachelcomey.com

International Customers

RachelComey.com has partnered with a trusted third-party company, International Checkout, to fulfill orders for our international customers. Simply put the items you wish to purchase in your shopping bag and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay in your local currency by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Exchange rates are guaranteed, and you have the option to include any duties and customs charges if you wish to do so. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

Canadian shipping rates do not include duties or taxes.

Due to the high cost of shipping, all international orders are final sale.

 

Terms & Conditions ↑ Top

Site Content

We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Any reliance on the material on this Site is at your own risk. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on this Site. You agree that it is your responsibility to monitor changes to this Site.

Electronic Communications

When you visit this Site, or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such agreements, notices, disclosures or communications be in writing.


Trademarks

All trademarks, trade dress and service marks and their respective designs and/or logos on this Site are trademarks or registered trademarks of Rachel Comey or its affiliates. Rachel Comey and its affiliates' trademarks may not be copied, imitated or used, in whole or in part, without the prior written permission of Rachel Comey. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of Rachel Comey, and may not be copied, imitated, or used without the prior written permission of Rachel Comey. All other trademarks, registered trademarks, product names and company names or logos used on this Site are the property of their respective owners. You may not use any trademarks, trade dress, service marks or intellectual property of Rachel Comey or its affiliates, nor may you place any meta tags or any other "hidden text" utilizing Rachel Comey's or its affiliates' names, trademarks, or product names without our express written consent.

Copyright

Images of people, places and/or products posted on this Site are either the property of Rachel Comey, or are used with express permission to Rachel Comey. Unless otherwise stated, all content included on this Site is the property of Rachel Comey and is protected by United States and international copyright laws. Unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. Any use of the materials or content on this Site can only be made with the prior written and express authorization of Rachel Comey.

Disclaimer Of Warranties And Limitation Of Liability

This Site including its content is provided by Rachel Comey on an as-is basis without warranties of any kind (expressed or implied), and all warranties are disclaimed. Rachel Comey makes no representations or warranties that this Site or its content is free of errors, makes no warranties that this Site or its server(s) are free of harmful components or viruses even if Rachel Comey has been advised of possible damages arising, and is not responsible for errors or omissions relating to pricing, text, or any other content on this Site. Use of this Site is at your own risk.

Applicable Law

By accessing, browsing or using this Site, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Site Terms and any dispute of any sort that might arise between you and Rachel Comey or its affiliates. Regardless of where you access this Site, you agree that any action at law or in equity arising out of or relating to these Site Terms or any product or service offered or displayed on this Site shall be filed and adjudicated only in the federal or state courts located in the City of New York, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and Rachel Comey or any of its affiliates.

Material You Submit

You are responsible for any material you may submit via this Site, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload, distribute or otherwise publish through this Site any content that (i) is false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of spam. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the site. If you do submit material, and unless we indicate otherwise, you grant Rachel Comey and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. And you grant Rachel Comey and its affiliates the right to use the name you submit in connection with such material, if they so choose. All personal information provided via this Site will be handled in accordance with the Site's Privacy Policy. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify Rachel Comey for all claims resulting from content you supply.

Entire Agreement

These Site Terms, our Privacy Policy and all other policies or operating rules posted on this Site constitute the entire agreement between the user and Rachel Comey with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. Any rights not expressly granted herein are reserved. If you have any questions or suggestions regarding our Site Terms, please contact us at: info@rachelcomey.com.